TERMS & CONDITIONS

Welcome to Bar Lab+. By accessing our website, purchasing our products, or booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Definitions

• ‘Company’ refers to Bar Lab+ or their subcontractors or agents.
• ‘Client’ refers to the person hiring the equipment or services from the Company.
• ‘Period of Hire’ is the period from installation by the Company until collection by the Company.
• ‘Deposit’ is the amount of money payable to Bar Lab+ to secure and guarantee the booking.
• ‘Minimum Spend’ is an agreed income that will be achieved by the bar (for Cash Bars) to cover overheads. The Client is responsible for paying the difference if the minimum spend is not met.

2. Age Restriction (Challenge 25)

You must be at least 18 years of age to purchase alcohol-related products, access the cocktail subscription portal, or attend our events and Bar Academy classes. Bar Lab+ strictly enforces a "Challenge 25" policy. If any guest appears to be under 25 years old, they will be required to provide valid photographic ID to prove they are over 18 before being served or admitted to an event.

3. Event Booking, Payment & Minimum Spend

Booking Acceptance: All bookings and reservations are subject to final acceptance by Bar Lab+.

Menu Selection: The cocktail menu provided for your event will consist of between 3 and 5 different drinks, unless explicitly agreed otherwise in writing prior to the event.

Deposits & Payment: A non-refundable deposit of 50% is required to secure your booking for an event. The full remaining balance is due exactly 3 weeks (21 days) prior to the event date. If a booking is made less than 21 days before the event, full payment is required immediately.

Cash Bars & Minimum Spend: For Cash Bar services, a minimum spend may be required. If the agreed minimum spend is not achieved during the event, the Client’s deposit will be used to make up the difference. Any remaining deposit balance will be refunded.

Late Payments: Should settlement not be made in accordance with our payment terms, interest may be charged on the outstanding balance.

4. Cancellations & Postponements

If you need to cancel your event booking, the following cancellation fees apply:

• More than 21 days' notice: 50% of the Total Price (The deposit is strictly non-refundable). Any additional balance paid towards the final invoice will be refunded.
• Between 7 and 21 days' notice: 75% of the Total Price is retained as a cancellation fee.
• Less than 7 days' notice: 100% of the Total Price is retained (Strictly no refund).

Notice Period Calculation: Notice of cancellation must be provided in writing via email. For the purpose of calculating cancellation fees, a 'day' is defined as a full 24-hour calendar day ending at 11:59 PM (UK Time). For example, to provide 7 days' notice for an event occurring on a Saturday, the cancellation email must be received no later than 11:59 PM on the preceding Friday.

Extraordinary Circumstances: Under no circumstances are we obliged to cancel, refund, or provide compensation if you are affected by unavoidable or extraordinary circumstances beyond our control (e.g., natural disasters, government-ordered lockdowns, extreme weather, or pandemics). We will, however, cooperate with you to re-organize and postpone your event where possible.

5. Site, Access & Setup

Installation: The booking is accepted on the assumption that the site for equipment installation is flat, level, firm ground with easy access for motor transport.

Setup Time: The client must provide adequate time for the Company’s staff to install and set up the equipment pre-service (typically 1 to 2 hours) and to uninstall post-service.

Restrictions: Any restrictions to venue access (unloading restrictions, parking, or height restrictions) must be communicated to the Company 14 days in advance. If the Company is not made aware of restrictions causing a delay in service, the Company will not be held responsible.

6. Loss, Damage & Liability

The Client shall, during the Period of Hire, be responsible for the maintenance and safe custody of the Company’s equipment and staff. Any damage caused to the equipment or mobile bars during the event by guests will be charged to the Client on a replacement value basis.

Glassware: Where real glassware has been hired, breakages or losses are chargeable to the Client on a replacement value basis.

7. Sustainability Practices

We are constantly aiming to be more sustainable in the way we operate. Some of our practices include:

• Sourcing products and staff as locally as possible to reduce our carbon footprint.
• Eliminating single-use plastic straws and replacing them with 100% natural bamboo or paper alternatives.
• Dehydrating unused fresh fruit from events to be reused as cocktail garnishes, heavily reducing food waste.
• Cleaning our bar equipment with eco-friendly, pesticide-free cleaners.
• Utilizing LED lighting in our mobile bars, which are free of toxic chemicals and highly energy efficient.
• Offering high-quality reusable polycarbonate glassware as a sustainable alternative to single-use plastics when real glass is not suitable.

8. Store Policies (E-Commerce)

Returns & Refunds: We offer a 14-day return policy for physical barware products purchased through our store. Items must be returned unused, in their original packaging, and in the same condition that you received them. Custom items and perishable goods (e.g., cocktail ingredients) are non-refundable.

9. Digital Services (Subscriptions)

Subscriptions to our digital recipe portal are billed on a recurring basis. You may cancel your subscription at any time. Upon cancellation, access remains active until the end of your billing cycle. Account sharing is strictly prohibited and will result in immediate termination.

10. General

Right to Refuse or Cancel: We reserve the right to cancel any order placed through our store, or any event booking made through our system, at any time and for any reason. If we cancel an order or booking you have already paid for, you will be refunded in full (unless the cancellation was due to a breach of these Terms).

We believe our Terms and Conditions to be fair and transparent. We reserve the right to make amendments and improvements to these terms without notice. Any booking is subject to the current terms and conditions at the time of booking.